Specified Commercial Transaction Act (Tokushoho)

This page displays business information about Floow services in accordance with Japan's Specified Commercial Transaction Act (特定商取引法).

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Business Operator

Mindox Inc.

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Representative

Chief Executive Officer: Liang Du

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Business Address

2F-C, Shibuya Dogenzaka Tokyu Building 1-10-8 Dogenzaka, Shibuya-ku, Tokyo 150-0043, Japan

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Contact Information

Email: info@mindox.jp

Please contact us at the email address above. Business hours: Weekdays 10:00-18:00 JST (excluding weekends and holidays)

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Pricing

Pricing for each plan is listed on our Pricing page. All prices are displayed inclusive of tax.

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Payment Methods

• Credit card payment (Visa, Mastercard, American Express, JCB, etc.)
• Other payment methods (via Stripe)

Payments are processed through Stripe's secure payment system.

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Payment Timing

• Monthly Plans: Initial payment is charged upon subscription, then automatically billed on the same date each month
• Annual Plans: Annual fee is charged in full upon subscription

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Service Delivery Timing

Services are available immediately after payment confirmation.

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Returns and Cancellations

Cancellation

Subscription plans can be cancelled at any time. After cancellation, you can continue to use the service until the end of the current billing period.

Refunds

As a general rule, we do not refund payments already made. However, we will consider refunds in the following cases:

• When the service was unavailable due to a critical service malfunction
• When the service could not be provided due to reasons attributable to us

For refund inquiries, please contact us using the contact information above.

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Business Content

Development and operation of cloud-based SaaS products, and SaaS development consulting services.

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Last Updated: October 14, 2025